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We cannot offer refunds on opened or used products and/or on products purchased during sale. Instead, we will provide a free reformulated product in the unlikely circumstance that the original product does not suit a customer.

If a product is damaged or lost in transit, we will ensure another product of the same formulation reaches you, at no extra charge.

Arezou does not take responsibility for any damage that occurs once your product has been delivered/reached you.



Your overall well- being is crucial to glowing skin and is the backbone of our brand. While your specially-formulated, personalised Arezou skincare products are made with utmost care, if in case you believe it does not suit your skin after at least five uses, or within 30 days of receiving the product, please reach out to us. We shall reconsider the formula and provide you with a new product as a replacement.



We entertain cancellations only within the first 24 hours of placing your order, or post a discussion with your skincare consultant.

Please connect with your relationship consultant to cancel your order. For any questions write to us at ishita.arezou@gmail.com

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